Careers at Charles Schwab

Your opportunity

Schwab Description

​​At Charles Schwab, our purpose is simple: we champion client’s goals with passion and integrity. Guided by honesty, mutual respect and a commitment to doing what’s right, we bring innovation, education, and service together to help shape financial futures. Our people are the foundation of our success – they approach their work with curiosity and collaboration, coming together to create solutions that make a meaningful impact for clients and communities. As we expand into India, we are bringing this same culture of inclusion, learning, and opportunity to new talent. Joining us means becoming part of a global team where your work matters and your future can take shape.​ 

​Schwab India​ Description

Our Hyderabad location is central to Schwab’s growth, bringing together talented people and technology to drive innovation, scale and efficiency. Here, you will work alongside teams who create solutions that support millions of clients every day. The work you do is more than daily operations – it’s a chance to experiment, learn, and build within a values-driven, supportive environment. This is a unique opportunity to be part of our early growth phase and shape something new, backed by the stability and strength of a Fortune 500 company. Your impact begins on day one, and your contributions will help define our future in the region​

What you have

Role Desription

This hands-on Senior Production Support Engineer role supports critical Billing and FLEX applications, batch processing, data movement, APIs, and system integrations that enable accurate and timely billing, commission, and fee processing. Working closely with U.S.-based and India-based teams, the engineer will independently investigate and resolve complex production incidents while ensuring the reliability, stability, and accuracy of Billing and FLEX services.
This is not an end-user support role. The position focuses on system-generated incidents, batch failures, application integrations, data validation, monitoring alerts, and operational activities across Java- and .NET-based distributed applications. The role requires strong technical judgment, disciplined incident management, effective cross-team coordination, and a continuous-improvement mindset focused on automation, observability, and reducing recurring operational issues.

Key Responsibilities

Provide production support for Billing and FLEX applications and related integrations across Java and .NET technology stacks.
• Independently manage and resolve complex incidents involving batch processing, scheduled jobs, APIs, file transfers, data movement, and system-to-system integrations.
• Troubleshoot Java and .NET applications by analyzing logs, exceptions, application behavior, service dependencies, and deployment configurations.
• Monitor and validate Billing and FLEX processing, including billing cycles, enrollment, invoicing, commission and fee calculations, reconciliation, and downstream data delivery.
• Assess incident impact, technical risk, data integrity, and business urgency; coordinate timely escalation and recovery activities.
• Use SQL, monitoring tools, application logs, and operational dashboards to identify root causes and validate resolution.
• Partner with Development, SRE, Infrastructure, Database, Network, and business teams on complex or recurring production issues.
• Lead or contribute to root cause analysis and drive corrective actions that improve reliability and prevent recurrence.
• Support production releases, deployment validation, certificate renewals, maintenance activities, disaster recovery testing, and operational readiness reviews.
• Create and improve scripts, automation, monitoring, and alerting to reduce operational toil and improve response times.
• Maintain accurate runbooks, support procedures, application documentation, and knowledge repositories.
• Provide clear incident communications, cross-regional handoffs, and status updates to technical and business stakeholders.
• Mentor less-experienced engineers and share technical and functional knowledge across the support team.
• Participate in an on-call rotation supporting critical production incidents and platform availability.

Scope & Expectations
• Senior individual contributor responsible for independently driving production incidents through resolution.
• Provides technical guidance during complex investigations and serves as an escalation resource for less-experienced engineers.
• Supports critical Billing and FLEX processes, distributed applications, batch workloads, APIs, integrations, commission and fee calculations, and enterprise data flows.
• Applies an SRE and DevOps mindset to improve observability, automation, resiliency, and operational readiness.
• Collaborates closely with Development, Infrastructure, Product, and Support teams across global production environments.

Required Qualification

6+ years of experience in Production Support, Application Support, Software Engineering, IT Operations, or a related role supporting enterprise applications.
• 3+ years of hands-on experience supporting or developing object-oriented applications using Java, .NET, or both.
• Experience troubleshooting distributed applications, APIs, batch processing, scheduled jobs, application integrations, and enterprise data movement.
• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
• Working knowledge of SQL queries, data validation, and reconciliation techniques.
• Experience reviewing Java and .NET application logs, stack traces, exceptions, and service dependencies.
• Experience with application monitoring, alert management, and log-analysis platforms.
• Understanding of REST APIs, file transfers, messaging, and system-to-system integration patterns.
• Experience supporting Linux and/or Windows operating environments.
• Understanding of networking and authentication fundamentals, including DNS, connectivity, load balancing, certificates, and service authentication.
• Familiarity with incident, problem, change, and release management processes.
• Demonstrated ability to independently troubleshoot complex production issues and drive incidents to resolution.
• Strong analytical, documentation, communication, and cross-team collaboration skills.

Key Skills
• Billing and FLEX Application Support
• Java and .NET Application Troubleshooting
• Production Support and Incident Management
• Billing, Commission, and Fee Processing
• Batch Processing and Enterprise Scheduling
• API and System Integration Support
• SQL Analysis, Data Validation, and Reconciliation
• Application Monitoring, Observability, and Alert Response
• Log Analysis and Root Cause Investigation
• File Transfer, Messaging, and Data Movement
• Release, Change, and Deployment Validation
• Linux and Windows Operations
• Automation and Scripting
• SRE Fundamentals and Reliability Engineering
• Technical Mentoring and Cross-Team Collaboration.

Preferred Qualification

Experience supporting enterprise Billing or FLEX platforms and related business processes.
• Knowledge of billing cycles, enrollment, invoicing, reconciliation, transaction processing, commission calculations, or fee processing.
• Experience with Java frameworks such as Spring or Spring Boot.
• Experience supporting .NET Framework, .NET Core, or ASP.NET applications.
• Experience with cloud or platform environments such as PCF, Kubernetes, OpenShift, AWS, Azure, or similar technologies.
• Experience with enterprise scheduling, messaging, monitoring, and IT service-management tools.
• Exposure to CI/CD pipelines, deployment automation, scripting, or AI-assisted operational tools.
• Experience working within a global or shared production-support organization.