Careers at Charles Schwab

Your opportunity

At Charles Schwab, our purpose is simple: we champion client’s goals with passion and integrity. Guided by honesty, mutual respect and a commitment to doing what’s right, we bring innovation, education, and service together to help shape financial futures. Our people are the foundation of our success – they approach their work with curiosity and collaboration, coming together to create solutions that make a meaningful impact for clients and communities. As we expand into India, we are bringing this same culture of inclusion, learning, and opportunity to new talent. Joining us means becoming part of a global team where your work matters and your future can take shape.

What you have

Required Qualifications:

• Must have 6+ proven experience delivering and supporting/maintaining the Workday platform
• Strong experience in Workday delivery and release readiness management, as well as
  experience in tenant management and coordination.
• Workday Integration methods, monitoring experience
• Experience with tenant and QA tools such as Kainos a big plus.
• Experience facilitating and managing Workday in an offshore support model, 24x7 model is
  preferred.
• Problem management and triage experience with proven results/outcomes
• Proven project management skills – plan, organize, lead, track & report.
• Advanced knowledge of the use of Office 365 (Excel, Word, PowerPoint).
• Advanced knowledge of development management IT service management tools (JIRA,
  Confluence, Remedy, ServiceNow (HR), , SharePoint).
• Working knowledge of Visio.
• Demonstrate outstanding customer service.
• A minimum of 5 years of in-depth experience working with Workday HCM system support
  experience is a firm requirement.
• Practitioner knowledge of HR business processes (ex., Talent acquisition, Payroll, Benefits, etc.)
  highly desired.
• Troubleshoots and resolves technical issues using best practices to support live applications
• Prioritizes compliance, security, and scalability of data systems.
• Executes strategies to restore services promptly and address disruptions.
• Addresses QA challenges by applying best practices in testing and compliance.
• Validates requirements and constraints to support effective development and operations.
• Monitors and addresses security policy violations using best practices.

Preferred Qualifications:

• Conducts in-depth analysis, evaluates factors, and influences decisions with insights
• Ensures stakeholders has the necessary information for informed decisions.
• Analyzes market dynamics, provides guidance to peers, and aligns work with business goals.
• Trusts colleagues to manage outcomes.
• Anticipates consequences of situations and acts to prepare for contingencies in assigned tasks
• Identifies opportunities for process improvements and implements creative solutions.
• Influences team quality and effectiveness with decisions.
• Builds credibility with expertise, transparency, and confidentiality.