Careers at Charles Schwab

Your opportunity

​​At Charles Schwab, our purpose is simple: we champion client’s goals with passion and integrity. Guided by honesty, mutual respect and a commitment to doing what’s right, we bring innovation, education, and service together to help shape financial futures. Our people are the foundation of our success – they approach their work with curiosity and collaboration, coming together to create solutions that make a meaningful impact for clients and communities. As we expand into India, we are bringing this same culture of inclusion, learning, and opportunity to new talent. Joining us means becoming part of a global team where your work matters and your future can take shape.​

​​Our Hyderabad location is central to Schwab’s growth, bringing together talented people and technology to drive innovation, scale and efficiency. Here, you will work alongside teams who create solutions that support millions of clients every day. The work you do is more than daily operations – it’s a chance to experiment, learn, and build within a values-driven, supportive environment. This is a unique opportunity to be part of our early growth phase and shape something new, backed by the stability and strength of a Fortune 500 company. Your impact begins on day one, and your contributions will help define our future in the region​.

What you have

Key Responsibilities

• ​​Lead and develop a team of SAvE Production Operations Engineers responsible for application availability, stability, resiliency, and operational excellence.
• Foster a culture of ownership, accountability, collaboration, continuous improvement, and strong coordination with U.S.-based teams.
• Partner closely with Product Owners, Development, Architecture, Infrastructure, SRE, and business stakeholders to improve application reliability and customer experience.
• Drive proactive problem management, root cause analysis, risk identification, and remediation efforts to reduce recurring production issues and improve service health.
• Establish operational standards, monitoring strategies, support processes, and service-level objectives that strengthen application resiliency and performance.
• Lead major incident response, escalation management, and post-incident reviews while ensuring clear communication with senior leadership and stakeholders.
• Oversee production readiness activities including release validation, infrastructure changes, disaster recovery testing, certificate renewals, dependency reviews, and non-business-hour operational events.
• Champion practical SRE practices including observability, automation, toil reduction, error-budget awareness, runbook maturity, and prevention-focused operational improvements.
• Enable follow-the-sun support coverage through strong knowledge management, handoffs, and operating routines between India and U.S. teams.
• Mentor and coach team members to strengthen technical capability, production ownership, client focus, and professional development.
• Manage team structure by identifying resource needs, interviewing candidates, onboarding new engineers, succession planning, and managing performance.
• Maintain documentation, code quality where applicable, operational procedures, and governance artifacts that support secure, resilient, and compliant operations.

Required Qualifications

• Bachelor's degree in Computer Science, Engineering, Information Technology, related degree, or equivalent practical experience.
  
• 8+ years of management experience leading technology teams in large, complex, and geographically distributed organizations.
  
• 8+ years of experience in production support, application operations, platform support, SAvE, SRE, or application reliability functions supporting enterprise applications.
  
• Strong understanding of distributed architecture and troubleshooting across application, network, authentication, API, messaging, batch, database, and cloud components.
  
• Experience leading major incident management, service restoration, escalation management, operational governance, and post-incident continuous improvement activities.
  
• Demonstrated experience partnering with Development and Product teams to improve production readiness, automate operational processes, and reduce client/business impacts. 
• Experience implementing practical SRE or reliability engineering practices such as monitoring, alert quality, observability, toil reduction, runbooks, automation, resiliency testing, and service-level objectives.
• 6+ years coaching team members to identify and achieve personal and professional development goals.
• 6+ years managing team structure, resource planning, interviewing, onboarding, performance management, and career development.
• 6+ years providing project and operational execution transparency to senior management and stakeholders through status reporting, risk tracking, roadmaps, and operational metrics.
• 6+ years demonstrating senior-level written, verbal, and interpersonal communication skills with the ability to communicate effectively at all levels.
• Demonstrated collaborative mindset and bias for action to engage Product Management, Development, Architects, SRE, Infrastructure, Cybersecurity, business partners, and adjacent teams.
• Experience working in Agile, DevOps, or technology delivery environments with a focus on continuous improvement and high performance.
• Ability to analyze and solve problems creatively in fast-moving production environments.
• Track record of mentoring and coaching team members to strengthen the organization.
• Positive attitude, enthusiasm, professionalism, strong work ethic, high integrity, and ownership mindset.

Preferred Qualifications

• ​​Master's degree in Information Technology, Computer Science, related degree, or equivalent practical experience.
• Experience leading SAvE, Production Support, Site Reliability Engineering, Production Operations, or Application Support organizations.
• Experience supporting critical financial applications such as Billing, Treasury, Liquidity, Cash Management, Securities Lending, Collateral Management, Bank, Move Money or similar business platforms.
• Experience with public or private cloud environments such as PCF, AWS, GCP, Kubernetes, OpenShift, or similar platforms.
• Knowledge of observability platforms, application performance monitoring, log analytics, enterprise scheduling, event management, and automation tooling.
• Experience with Control-M, enterprise batch scheduling, file movement, data movement validation, or operational workflows that support critical business processing.
• DevOps experience including continuous integration, continuous build, continuous delivery tools, infrastructure-as-code, and operational engineering practices.
• Experience supporting disaster recovery, business continuity testing, resiliency programs, certificate renewals, and non-business-hour operational events.
• Experience building and scaling India-based technology organizations while partnering closely with U.S.-based leadership teams.
• Ability to synthesize complex data, manage resources, and develop strategic insights that improve stability, resiliency, and execution outcomes. ​